FAQ!

Choco Manual Art - Frequently Asked Questions

General Questions

1. What’s the story behind your company?

Choco ManualART was started in 2016, with a special purpose, to make gifting personal and memorable. We started with chocolates with photos and logos, which come in customized boxes. Today we have delighted 600+ companies and 20,000+ customers.

2. Do you have a shop we can visit in person?

No, we do not have a physical shop. All orders are taken online and delivered across India. Our team is always available on WhatsApp to help with orders.

3. How do I place a large or bulk order?

For large or bulk orders, visit our website www.chocomanualart.com and fill out the enquiry form or directly WhatsApp us: +91 85959 60755. You tell us your order details, design and delivery date, our team will help you at every step.

4. Can I request custom designs for a bulk order?

Yes, we make completely custom designs. You can choose the box print, chocolate shape, print and inside message as per your choice.

5. How long does it take to fulfil a bulk order?

It usually takes 5-7 working days to complete a bulk order. We share the timeline once the design and payment are confirmed.

6. Is it possible to preview a sample before confirming a bulk order?

Yes, we provide digital preview of the design. If you want, physical samples can also be ordered (at a little extra charge).

7. Do you check the products before they ship out?

Yes, every product has a proper quality check before shipping, the print, packaging and chocolate condition are thoroughly checked.

8. What’s your full order process from start to finish?

You choose the product and design, then get a preview. After approval and payment, production starts. After check, the order is packed and shipped.

9. What’s the best way to serve printed chocolates?

Store chocolates in a cool and dry place. Remove the wrapper before serving and present straight away, their printing is their beauty.

Chocolate Related Questions

10. What kinds of chocolate do you use for printing?

We use milk and dark chocolates which give a rich and premium taste. These are special soft and smooth chocolates which print well. You can choose 100% milk or 100% dark chocolate as per your preference.

11. Are your ingredients high-quality?

Yes, we use only premium quality ingredients, be it cocoa, milk or flavouring. Quality and hygiene are taken care of in every bite.

12. What’s the best way to store printed chocolates?

Store the chocolates in a cool and dry place. Do not keep it directly in the fridge, otherwise the print may get blurred. It is best to store in an AC room.

13. Are the chocolates safe for people with nut allergies?

Our chocolates may come in contact with nuts. If you have a nut allergy, we recommend that you confirm with our team first.

14. Do you offer different fillings or flavours?

We currently have solid milk chocolate, butter fruit, roasted and assorted flavours available. Filled chocolates are not yet available, but customisation options are available.

15. How accurate are the colours in printed chocolates?

We use food safe edible ink. The printing is clear and crisp, but colours can be slightly faint as it is directly printed on the chocolate.

16. What’s the shelf life of your chocolates?

Our chocolates have a shelf life of around 6 months. However, it is advisable to use them within 2-3 months for best taste.

17. Can you do embossed or engraved chocolates instead of printed?

We currently only make printed chocolates. Embossing or engraving is not yet available, but we are constantly trying to add new options.

18. Do you have sugar-free or vegan chocolate options?

We do not have sugar-free or vegan chocolates yet. But if you have any special requirements, you can tell us in advance.

19. Are your chocolates machine-made or handmade?

Our chocolates are made by professional machines to ensure uniform quality in printing and shape. But there is definitely a human touch in packing and customization.

20. What types of chocolates do you use?

We have a wide range of chocolates like printed (rectangle, circle, heart), roasted, butter fruit and assorted square chocolates (with customizable wrappers). All the chocolates come with premium quality and great taste.

Designing-Related Questions

21. Where does the branding appear on the box?

Branding is done on the top, bottom or side of the box as per your requirement. The whole box can be customized with your theme or logo.

22. Can I get fully custom packaging made?

Yes, we design the whole box as per your requirement, color, logo, message and inside layout everything is as per your choice.

23. Can my message be printed in a different language?

Yes, you can send your message in any language. We can print the message on butter paper in Hindi, English and other languages.

24. Is it possible to have different designs on each chocolate in one box?

Yes, different designs or names can be printed on each chocolate in the same box. For this you have to share all the designs in advance.

25. Can I send in my own design for the chocolates?

Absolutely! You can send us your design, photo or logo. Our team will edit it and prepare it for printing and send you a preview.

26. Can each chocolate box be personalised with a photo or name?

Yes, you can get a photo or name printed on each box. This makes the gift personal and special, especially for birthdays, weddings or corporate gifting.

Price & Discount Questions

27. Is there a discount for ordering in bulk?

Yes, we offer special discounts on bulk orders. Discount depends on quantity, design and delivery location. Contact our team for details.

28. Do you have options for resellers or white-labeling?

Yes, we also offer support for resellers and white-labeling. You can order products with your branding, without our name.

29. Can you create chocolates for corporate events or exhibitions?

Absolutely! We create customized chocolates for corporate events, exhibitions and brand promotions. You can get the entire box designed with a logo, tagline and message.

30. Can I set up recurring or scheduled deliveries for events?

Yes, if you have regular events, we can set up scheduled or recurring deliveries. For this, you need to plan and share the quantity in advance.

31. Will the printed image smudge or wear off the chocolate?

No, we use food-safe edible ink and professional printing machines. The print does not fade or smudge if the chocolate is stored properly.

32. Do you offer gift wrapping as well?

Yes, we offer gift wrapping as well. You can choose options like theme, wrapping paper or tags to make the gift look more presentable.

33. Are there loyalty perks for returning customers?

Yes, we offer benefits like special discounts, exclusive deals and faster delivery for regular customers. Stay connected with our team so that you never miss out on any offer.

Corporate Orders & Events

34. Do you make chocolates for weddings and personal celebrations?

Yes, we make customized chocolates for weddings, birthdays, baby showers and all personal occasions. You can design the box with name, date and photo.

35. Can you design chocolates for festive campaigns?

Absolutely! We offer specially themed printed chocolates and packaging for Diwali, Rakshabandhan, New Year and other festivals.

36. Can I add a QR code or link to the packaging?

Yes, you can add QR code, website link or social media link on the box or wrapper. This is very useful for corporate gifting and marketing.

37. Will I receive a proper invoice for business orders?

Yes, on every business order you are given a detailed invoice which clearly states the product, quantity and price.

38. Is it possible to include employee or client names on the boxes?

Yes, we can print individual names on each box. You just need to provide all the names in the excel sheet and we will create the design accordingly.

39. Can you deliver chocolates directly to our clients or team members?

Yes, we provide multiple address delivery facility. You provide the address list to us, and we can send the gifts directly to each client or employee.

40. Can you provide a GST invoice for corporate billing?

Yes, if you share the GST details then we provide a proper GST bill which will be valid for your company accounting.

41. Can we schedule recurring monthly or quarterly gifting campaigns?

Absolutely! If your company does regular gifting, we can schedule monthly or quarterly orders, planning and support is handled by our team.

Order Fulfilment & Logistics

42. What if my order gets delayed?

If your order gets delayed, our team notifies you immediately and does our best to expedite delivery.

43. Do you ship internationally?

At the moment, we only deliver within India. International shipping is not available yet.

44. What if I’m not happy with the final product?

If you don’t like the final product, we take your complaint seriously and try to provide a fair solution.

45. Will my chocolates melt during shipping?

No, we use special packing so the chocolates don’t melt during shipping.

46. Can I place a last-minute large order?

Yes, we accept last-minute large orders if time and stock availability permit.

47. How do you protect chocolates during delivery?

We use thermal packing and shock-proof boxes so the chocolates arrive safe and fresh.

Customer Support & Experience

48. What if there’s an issue with my order?

If there is an issue with your order, please contact our customer support team immediately. We will try to provide a solution as soon as possible.

49. Can I change my order after confirming it?

It is possible to make changes after the order is confirmed, but it depends on whether production has started or not. Please contact us as soon as possible.

50. What should I do if my chocolates arrive damaged?

If your chocolates arrive damaged, please send us photos and order details immediately after delivery.

51. How can I contact your support team?

You can contact our support team via the contact form on the website, email or WhatsApp. Our response time is usually within 24 hours.

Shipping Related Questions

52. Can I request a delivery on a specific date?

Yes, you can select your preferred delivery date. We try to ensure that the gifts arrive on the same day.

53. Can you send gifts to different addresses in one order?

Delivery to multiple addresses is possible in a single order. You can enter a different address for each gift during checkout.

54. Will I get a tracking link once my order ships?

Yes, as soon as your order is dispatched, you will receive a tracking link through which you can track your parcel.

55. Is express delivery available?

Yes, express delivery option is available for selected pin codes. You can check if it is available in your area during checkout.

56. Do you offer cancellations or refunds?

Once the order is placed it goes straight into production so it cannot be cancelled. Please check all the details thoroughly before ordering.

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